Privacy Policy

Arbor Technologies, Inc. ("Arbor," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our platform, or interact with our services. Please read this policy carefully. By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information that you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources.

Information You Provide

• Account registration information (name, email address, company name, phone number)
• Billing and payment information (processed through our third-party payment processor)
• Profile information and preferences
• Content you upload or create within the platform (documents, records, notes)
• Communications with us (support requests, feedback, emails)
• Information provided when requesting a demo or contacting sales

Information Collected Automatically

• Device and browser information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent, click patterns)
• Log data (access times, error logs, referring URLs)
• Cookies and similar tracking technologies (see Cookies section below)

2. How We Use Information

We use the information we collect for the following purposes:

• Providing, maintaining, and improving our platform and services
• Processing transactions and sending related information (confirmations, invoices)
• Sending administrative messages, technical notices, updates, and security alerts
• Responding to your comments, questions, and support requests
• Communicating about products, services, offers, and events (with your consent where required)
• Monitoring and analyzing trends, usage, and activity to improve user experience
• Detecting, investigating, and preventing fraudulent transactions and abuse
• Complying with legal obligations and enforcing our terms of service

3. Information Sharing

We do not sell your personal information. We may share information in the following circumstances:

• Service providers: With third-party vendors who perform services on our behalf (hosting, analytics, payment processing, email delivery)
• Legal requirements: When required by law, regulation, legal process, or governmental request
• Protection of rights: To protect the rights, property, and safety of Arbor, our users, and the public
• Business transfers: In connection with a merger, acquisition, reorganization, or sale of assets
• With your consent: When you have given us explicit permission to share your information

4. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. This includes encryption in transit and at rest, access controls, regular security assessments, and employee training. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. When you close your account, we will delete or anonymize your data within 90 days, except where retention is required by law or legitimate business purposes.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to certain exceptions
• Portability: Request a copy of your data in a structured, machine-readable format
• Opt-out: Opt out of marketing communications at any time
• Restriction: Request restriction of processing under certain circumstances

To exercise any of these rights, please contact us at privacy@arborhq.ai. We will respond to your request within 30 days.

7. Cookies

We use cookies and similar tracking technologies to collect and track information and to improve and analyze our services. Cookies are small data files stored on your device.

• Essential cookies: Required for the platform to function properly (authentication, security)
• Analytics cookies: Help us understand how visitors use our website (Google Analytics)
• Preference cookies: Remember your settings and preferences
• Marketing cookies: Used to deliver relevant advertisements and track campaign effectiveness

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our platform may not function properly without cookies.

8. Third-Party Services

Our platform may contain links to third-party websites and services that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit. Third-party services we use include cloud hosting providers, payment processors, analytics services, and email delivery platforms.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly. If you believe we may have collected information from a child, please contact us at privacy@arborhq.ai.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For material changes, we will provide additional notice through our platform or via email. Your continued use of our services after any modifications constitutes your acknowledgment and acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: